Americas (USA) +1 888 585 4144
EMEA (UK) +44 203 936 2264
Asia (Japan) + 81 345 776 137
Australia +61 753 48 9249
Americas (USA) +1 888 585 4144
EMEA (UK) +44 203 936 2264
Asia (Japan) + 81 345 776 137
Australia +61 753 48 9249
We recommend that you try and book your apartment at least a month before check-in so we have the best chance of finding you the most suitable accommodation. If you need to book an apartment at the last minute we can help with that too - we’ll always do our best to accommodate any booking, no matter when you enquire.
Each property has a cancellation policy set by the property manager. You’ll be required to give a certain amount of notice, prior to arrival and once checked in, to allow you to make an amendment to your reservation without any charges applying. You can find the cancellation policy for each property listed on the ‘Cancellation Policy’ tab on each property profile on our website. The Client Account Management team will also confirm any terms and conditions, including the cancellation policy, at the reservation stage.
If you need to amend your reservation, please contact our Client Account Management team. All extensions are generally subject to availability and if you wish to shorten your stay you may be subject to cancellation charges if you don’t provide the level of notice required by the cancellation policy. We’ll always do our best to help with any amendment requests, so please get in touch as soon as you know that you need to amend your reservation.
Yes. The minimum length of stay changes from property to property. We’ll always do our best to accommodate your enquiry but in some locations it is unlikely to find availability for bookings of under 4 nights. Our team will inform you of any restrictions at the enquiry stage.
Yes. To arrange a viewing please contact our Client Account Management team and we’ll organise a viewing for you. All viewings are subject to availability at the property in question.
We grade and evaluate all of our serviced apartments on a
scale of one to five rosettes. The rosette guide was
introduced as a means of summarising a property’s overall quality and features.
We grade and evaluate all of our serviced apartments on a scale of one to five rosettes. The rosette guide was introduced as a means of summarising a property’s overall quality and features.
In order to qualify for a rosette, a serviced apartment must reach our minimum standards of being fully furnished with a fully functioning and equipped kitchen or kitchenette, and a frequent maid service with a change of towels and linen. Further rosettes are subsequently awarded to properties depending on the quality and offering of facilities.
We believe it’s important to manage our clients’ expectations and so are realistic in our ratings. We think it makes sense for our clients to be pleasantly surprised when they arrive at an apartment rather than disappointed. With the current lack of global standards for ratings, it’s important that clients and property partners recognise that the rosette guide is independent to us and has no association with tourist boards and other travel reviewers.
Please note that we’re currently reviewing our methods of rating properties.
A serviced apartment is a residential apartment that's let or rented out on a nightly basis in a similar way to a hotel room. A serviced apartment is fully furnished; has a fully equipped kitchen or kitchenette; access to laundry facilities and, most importantly, is serviced. This means your apartment will be cleaned and have all linen and towels changed at least once a week.
If you have a problem upon arrival or during your stay, please refer to the confirmation document that was sent to you via email when you made your reservation. On your confirmation we’ll provide you with the following contact numbers:
The standard check-out time is before 10.00, although this is not always the case. Full details of your check-out process will be provided by our Client Account Management team at the confirmation stage.
Some properties will allow pets; however, every property has their own set policy. For more information please refer to the ‘Facilities’ tab on the specific property page on our website. If you wish to bring your pet with you, please make this clear when you make your enquiry; or call us and our Client Account Management team will do their best to help.
Security features will vary with each apartment, but our Client Account Management team can provide more information if you require it. Alternatively, please refer to the ‘Facilities’ tab on the specific property page on our website. If you have specific requirements, please make these clear when making your enquiry.
Wheelchair access, lifts and other facilities for disabled guests will be specified on the ‘Facilities’ tab on the property page. Before making a reservation, it’s important to make sure that the facilities are suitable for you and your guests. For any queries, please contact our Client Account Management team and we will do our best to accommodate your needs.
The maximum occupancy of each apartment type can vary. Typically, the below rules apply:
Some serviced apartments have extra bed or sofa bed facilities which mean an apartment can accommodate more guests. The general rule is that an apartment can accommodate as many people as it can sleep. For example, a one bedroom apartment with a single extra bed can sleep three people. When making your enquiry, please inform us of the number of guests you need to accommodate, detailing any adults and children and any bed type preferences and we’ll do our best to propose the most appropriate properties when we email you our quote.
Cleaning equipment is usually provided in serviced apartments and will include items like a vacuum cleaner, mop and bucket. Maid service is included in the cost of your apartment and will include a full clean, however, equipment is provided for you to utilise should you need to. Any rubbish in your apartment should be placed in the bins provided. All bins will be emptied during your scheduled maid service. For any additional information about looking after your apartment, please refer to the Guest Welcome Folder for details.
No, not usually. The majority of serviced apartments are non-smoking. This will include all the apartments within the development and any internal communal areas. Smoking may be permitted in external areas, such as balconies, roof terraces and communal courtyards or gardens, but you should check the restrictions first.
Please refer to the Guest Welcome Folder for details or contact our Client Account Management team. Additional cleaning charges may apply if you smoke in a non-smoking apartment.
All serviced apartments have a fully equipped kitchen or kitchenette. A full kitchen will include an oven and a hob, whilst a kitchenette will include a microwave oven and a fixed hob or portable hot plate; unless otherwise stated. As a minimum, a kitchen or kitchenette must include:
Dedicated apartment building
These buildings contain only dedicated serviced apartments. They regularly feature a reception or concierge facility onsite.
Aparthotels
This style of serviced apartment combines the qualities of apartments and hotels, providing a serviced apartment in a hotel type environment. These buildings will often include a 24hour reception and facilities such a restaurant, bar, meeting rooms, conference facilities, gym, leisure facilities, parking and onsite shop.
Individual apartment
These buildings are made up of individual apartments that are operated separately by either a serviced apartment company or a private landlord.
A studio apartment follows a similar style to a hotel; open plan accommodation with everything in one room, except for a separate bathroom. A one bedroom apartment follows a typical apartment layout, with the bedroom and bathroom separate to the living and cooking areas.
Every apartment configuration is different and so are the facilities. There will, however, be certain facilities that you should expect to find in every serviced apartment:
The majority of properties feature free Wi-Fi , a TV package and a music system with an MP3 docking station Some apartments have more facilities than others and you can clarify any of these details when making your enquiry with our team. Alternatively, each property has a ‘Facilities’ tab that includes every facility and service that is available to that particular property.
When entering your apartment you’ll find that all rooms are completed with the type of equipment you would usually find in a home, including:
The majority of serviced apartments will have an internet facility and it’s normally included in the cost of the apartment. For details on possible costs and types of access available, please refer to the ‘Facilities’ tab of the specific property page on our website. Alternatively, make your internet requirements known when you make your enquiry and our Client Account Management team will provide you with the details in your quote. For any troubleshooting or assistance with access to the internet, please refer to the guest welcome folder in your apartment or contact the property manager using the contact details provided on your confirmation document.
A basic welcome pack can be found in most apartments and will contain items like tea, coffee, sugar, water, milk, toilet paper and a bar of soap. Most properties will also provide a small starter pack of dishwashing liquid and dishwasher tablets. Some properties offer an upgraded welcome pack which may contain items like cereal, bread, pasta and sauce, biscuits, fruit or chocolate. Upgraded or more extensive welcome packs are often chargeable and any fee will be specified on the property page.
Check-in can vary from property to property:
An early check-in is sometimes possible; however it does need to be requested in advance. In order to guarantee an early check-in you may be required to pay for the night before, but only if the apartment is available for you to do so. Properties that have a reception or concierge facility may hold luggage on your behalf while you wait for access to your apartment.
We encourage our property partners not to request a deposit; however a small number of properties may require a deposit, which is either paid at the time of booking, or upon check-in. As an alternative to a deposit we recommend that our properties take a pre-authorisation from a credit card which may then be used to cover any incidental costs occurred during your stay. Any deposit requirements will be made clear to you at the reservation stage and re-confirmed to you at the confirmation stage.
We have excellent and well established relationships with our property partners and book high volumes of room nights. This means that we’re always offered the best possible rates which we’re subsequently able to pass on to you.
Serviced apartments are generally cheaper than hotels for stays of 7 nights or more and substantial reductions are made for longer lengths of stay. All rates are displayed excluding taxes on our website, but it’s worth noting that in the UK, VAT is also reduced for stays of more than 28 nights to 4%. This means that medium to long term stays in serviced apartments become even more cost effective.
Yes. When you pay by card we’ll provide you with a payment link to our secure, online payment service provider, Barclaycard. This is a PCI compliant service, which means you won’t need to share any of your sensitive card data with us.
Reservations will be billed at the point of booking and must be paid in full before check-in. Our Client Account Management team agree a payment date with you at the reservation stage.
Included at all properties:
Each country applies tax at different levels. Certain local authorities apply taxes too. United Kingdom We’ll always quote you a rate excluding VAT.
Common tax rule Value Added Tax (VAT) is charged at 20% for the first 28 consecutive nights, then at 4% for each remaining consecutive night after that.
Alternative tax rule
A small number of properties only charge VAT on the amount that they deem to be the service element. For example, with a rate of £110, £100 is deemed to be for accommodation and £10 is deemed to be service.
Outside of the United Kingdom Government tax
This is the tax element levied by the national government of the country in question.
GST (Goods & Services Tax)
Applies in countries such as Australia, Canada, Hong Kong, New Zealand and Singapore.
VAT (Value Added Tax)
Applies in all countries within the EU. Referred to as VAT in the UK, Ireland and Malta, but different abbreviations are used elsewhere in Europe, such as IVA in Spain and BTW in the Netherlands. VAT also applies in many countries around the world including India, Mexico, South Africa and Thailand. It may be known locally by different abbreviations.
City tax
Some city authorities charge an additional tax. An example of this is Paris, which applies a fee of EUR 0.80 to EUR 1.50 per person per night (depending on the specific area within Paris).
Tourist tax
Some city authorities charge additional taxes for tourists. These taxes generally apply to business travellers too. An example of this is Amsterdam, which applies a 5% tourist tax.
Less common taxes
Occasionally, other taxes are mandatory in certain jurisdictions. Examples of these include ‘luxury tax’ at certain properties in India and New York City’s ‘development tax’.
Service charge
This is not a tax, but is an additional charge that applies at certain properties. It is generally incorporated into the accommodation rate, but is occasionally stated as an extra charge. Unlike restaurant bills, this service charge is never discretionary.
When making payment to us you have two main options: Bank Transfer – we accept payment in GBP, USD, EUR, AED, QAR, SGD, PLN, AUD and CHF. Card Payment – we accept payment in GBP via our online payment system, supplied by Barclaycard. This system accepts payment from American Express, MasterCard, Visa, JCB, Maestro and Electron. A 2.95% card transaction fee applies to all card payments, except payments via UK debit card.
For all lengths of stay, savings will always be made on typical hotel costs like hourly internet rates, laundry bills, TV charges and inflated bar, restaurant and mini bar prices.
1 night stays Hotels and serviced apartments are comparable in cost. However, serviced apartments will offer much more space, flexibility and privacy.
7 night stays Serviced apartments are generally at least 15% cheaper than equivalent hotel accommodation with this length of stay.
30 night stays Serviced apartments are generally at least 25% cheaper than equivalent hotel accommodation with this length of stay.
90 night stays Serviced apartments are generally at least 30% cheaper than equivalent hotel accommodation. For example, even if the hotel matched a serviced apartment rate of £99 per night for the stay, you'd still save £982.08 in tax (9.19% saving).
You can book apartments online in our top UK cities. For international destinations and greater variety of apartments, please contact us by enquiry form or call us on +1 888 585 4144.
To cancel a reservation you can either:
- Sign in to your Serviced apartment Account, click on the details for the reservation and click the 'Cancel Booking' button.
or
- Contact your dedicated account manager, call +1 888 585 4144. or email americas@servicedapartment.com.co
You many be charged a cancellation fee which you'll be notified of at the time of cancellation.
Please note that the cancellation policy may differ when booking an apartment online.
You will be refunded within five working days of the cancellation date.
To extend a reservation, contact your dedicated account manager, call +1 888 585 4144 or email americas@servicedapartment.com.co
Once your reservation is paid for and confirmed, you will receive a client confirmation via email. You will also be given the opportunity to download the client confirmation at the point of reservation.
If you need any assistance with online booking, please email americas@servicedapartment.com.co or call us on +1 888 585 4144
Your check-in details will be included in the booking confirmation.
All rates include VAT.
During the reservation process, you'll have the opportunity to make any special requests with the property, however, these requests cannot be guaranteed.
Please make this request in the special request box during the booking process.
Please make this request in the special request box during the booking process.
Yes. Our online merchant, Barclaycard Smartpay, is 100% secure.
Please contact your dedicated account manager, call +1 888 585 4144 or email americas@servicedapartment.com.co
Yes. you pay Serviced Apartment directly for the apartment and we then pay the property on your behalf.
Once availability has been secured, you will be directed to our online merchant centre. Your payment will be processed using Barclaycard Smartpay.
Payment will be taken once the reservation has been confirmed.
You can use any of the following cards:
Visa, Visa Debit, Visa Electron, American Express, Maestro or Mastercard.
If you wish to make a reservation without a credit card, please contact us to discuss our different payment options.
You can book up to 99 nights online, depending on availability of our properties. If you are looking for an apartment for over 14 nights, we suggest that you fill out an enquiry form or give us a call as we will usually be able to offer a wider range of apartments, at better rates.
: To amend a reservation, such as changing a guest's name, contact your dedicated account manager. Alternatively, call or email as at onlinesupport@silverdoor.co.uk